Our IsatDataPro provider SkyWave experienced an unplanned outage on 2019-11-05 which impacted some DSAS MKII devices if your equipment stopped reporting on 2019-11-05 and has not resumed reporting, please ask a crew member to power cycle the device.
If you require further assistance please do not hesitate to contact our Customer Support department via email by clicking on this link. Alternatively you can call us on +44 20 7313 7403.
We apologise for any inconvenience caused.
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